This policy explains how Asesorías Kalken Labs Ltda. processes the personal data of people who visit this website or contact us.
Data controller
The data controller for personal data collected through this website is Asesorías Kalken Labs Ltda., trading as Kalken Labs, with its address at Estoril 50, Office 1010, Las Condes, Chile.
For privacy enquiries or to exercise your data rights, contact us at contacto@kalken.cl.
Personal data we collect
When you use the contact form, we may receive your name, email address, organisation and the contents of your message. The website infrastructure may also generate basic technical logs, such as your IP address, access date, browser, requested resource, and security or error logs.
Please do not include sensitive data, third-party confidential information or details that are not necessary for us to assess your initial enquiry.
How we use personal data
We use this information to respond to enquiries, understand the challenge at a preliminary stage, assess whether we can offer a relevant solution, coordinate meetings, prepare requested proposals, protect the website and comply with legal obligations.
We will not use personal data for purposes incompatible with those described here without providing prior notice and obtaining any required authorisation.
Retention
If an enquiry does not proceed, the related information may be retained for up to 24 months after the last communication to preserve context and respond to reasonable follow-ups. After that period, it will be deleted or anonymised unless a contractual relationship, legal obligation, need to protect legal rights or additional authorisation requires otherwise.
Service providers and external links
Kalken Labs does not sell or rent personal data. To operate this website, we may use hosting, email, security and technical-support providers that process information on our behalf. The current configuration uses Vercel for hosting and Resend to deliver contact-form messages.
Links to WhatsApp and LinkedIn lead to external services governed by their own policies and terms.
Your rights
You may request information and access, rectification, deletion or cancellation, objection or blocking, and any other rights recognised by applicable law. Send your request to contacto@kalken.cl, stating the right you wish to exercise and providing the information reasonably necessary to verify your identity.
Security and website technologies
We take reasonable technical and organisational measures to protect personal data against loss, unauthorised access, alteration or disclosure. No internet-connected system can provide absolute security.
We currently do not use our own behavioural-advertising or advertising-analytics tools. If this changes, we will update this policy and implement the appropriate notice and authorisation mechanisms.
Updates
We may update this policy to reflect legal, technical or service changes. The current version will remain available on this page.